Privacy policy
Effective October 7, 2026.
Who runs this site
This site is run by Ventura Carpet Cleaners, a fictitious business name being registered with the Ventura County Clerk-Recorder, at 4220 E Main St, Ventura, CA 93003. California law governs any dispute about this site.
How referrals work
Ventura Carpet Cleaners is an independent marketing and referral service, not a cleaning company. We do not clean carpets, upholstery, rugs or tile, or perform any work in your home. Quotes and cleaning are arranged through our affiliated partner, Maid VIP, a California domestic referral agency, and the cleaning is done by independent professionals who set their own prices and are responsible for their own work. We may receive compensation or referral fees from participating companies for connections made through this website.
When you send a request or call the number on this site, your request goes to our affiliated partner, Maid VIP, a California domestic referral agency, at your direction, and calls are routed to it. Maid VIP arranges the work through independent professionals; Ventura Carpet Cleaners does not price or perform it, and any agreement for the work is between you and Maid VIP or the professional it refers. Services fulfilled by our affiliated service partner, Maid VIP. Ventura Carpet Cleaners and Maid VIP have common owners.
What is collected
What you give: your name and phone number, and if you add them, your email and street address and the details of your request (the job, the size, the neighborhood, budget, timeline, whether insurance is paying, and any notes). The page you sent the request from and the site or campaign that brought you here are recorded too. When you call, the phone provider gives us your number, the time and length of the call, and the caller location tied to your number. Nobody records the call itself; a voicemail you leave is kept as described below.
Who sees it
Your request goes to our affiliated partner, Maid VIP, so it can contact you and arrange and price the job, including passing on what an independent professional needs to do the work; that is how the service works, and it may pay us for it. Service providers run the site and deliver requests: Cloudflare (hosting and request storage), Twilio (call routing and voicemail), Zapier and Google (request emails), and Google Analytics (visit statistics, loaded only after you accept). Your information isn’t sold to anyone else.
Calls and voicemail
Calls to this site’s number are not recorded. Before Maid VIP picks up, a short message tells whoever answers that the call comes through Ventura Carpet Cleaners. If nobody answers and you leave a voicemail, it is kept for 90 days and then deleted.
Analytics, cookies and browser signals
Google Analytics counts visits, requests and phone taps, and only if you accept it in the notice at the bottom of the page; until then it doesn’t load. A Global Privacy Control or Do Not Track signal from your browser counts as a refusal. Google Analytics 4 doesn’t log or store IP addresses, and the site uses no advertising cookies or ad pixels.
Follow-up and confirming completed jobs
About 30 days after a request that includes an email address, one short email asks whether the cleaning went ahead; you can answer in one click or unsubscribe. To confirm which jobs were completed, records may be compared with Maid VIP’s invoices and the call records.
Seeing, changing or deleting your details
To see, correct or delete what you sent, call (805) 874-9209 or send a note through the contact form, and you’ll hear when it’s done. Request records are kept as long as they are needed to deliver and account for referrals, unless you ask for them to be deleted.
If this policy changes
A new version replaces this one on this page, dated at the top from the day it takes effect.